Shipping & Delivery

At Roll Forge Games, we know the wait for a new game, dice set or adventure is hard enough already. We aim to pack and dispatch your order quickly and safely so it can get from our forge to your table.

We currently ship throughout Australia, with selected products also available for delivery to New Zealand.

Australian Shipping

We ship orders Australia-wide using Australia Post.

Shipping options and costs are calculated at checkout based on your order and delivery location.

Standard Shipping

Standard Shipping — $15 AUD

For larger or heavier orders, additional shipping charges may apply and will be displayed at checkout.

Free Shipping

Spend $150 AUD or more in a single order and receive FREE standard shipping within Australia on eligible orders.

Any exclusions will be displayed at checkout where applicable.

New Zealand Shipping

Selected Roll Forge Games products can be shipped to New Zealand.

Not all products are eligible for international delivery due to product size, weight, supplier restrictions or shipping requirements.

If an item is eligible for delivery to New Zealand, the available shipping options and cost will be displayed at checkout.

If a shipping option isn't available for your order, one or more products in your cart may not be eligible for delivery to New Zealand.

Free Australian shipping offers do not apply to New Zealand orders.

Where We Ship

Roll Forge Games currently ships to:

  • Australia — Australia-wide
  • New Zealand — selected products only

At this stage, we do not ship to other international destinations.

Order Processing & Dispatch

We aim to prepare and dispatch in-stock orders as quickly as possible.

Orders are processed during normal business days. Orders placed on weekends or public holidays will be processed from the next available business day.

During busy periods, major releases, promotions or sales events, dispatch may take a little longer than usual.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information where tracking is available.

Australia Post Delivery Times

Delivery times depend on your location and the shipping service selected.

Once an order has been collected by Australia Post, delivery timeframes are determined by Australia Post and may be affected by your location, public holidays, weather, peak periods and other carrier delays.

Delivery estimates are not guaranteed delivery dates.

You can use your tracking information to follow your parcel once it has been dispatched.

Tracking Your Order

Once your order has been packed and dispatched, we'll send you an email containing your tracking details.

You can use your tracking number through Australia Post to follow your parcel's journey.

Please allow some time after receiving your dispatch confirmation for tracking information to become active.

Pre-Orders

If your order contains a pre-order product, your order may not be dispatched until the pre-order item becomes available.

Release and arrival dates displayed for pre-order products are estimates and can change due to publishers, manufacturers, suppliers and distributors.

For full details, please see our Pre-Order Policy.

Orders Containing In-Stock & Pre-Order Items

If you purchase an in-stock item and a pre-order item in the same order, the order may be held until all products are available for dispatch.

If you would like available products shipped separately, please contact us. Additional shipping charges may apply for split shipments.

To receive in-stock products without waiting for a pre-order, we recommend placing them as a separate order.

Incorrect Delivery Addresses

Please carefully check your delivery address before completing your purchase.

If you've entered an incorrect address, contact us as soon as possible.

We'll do our best to update the address if your order hasn't been dispatched.

Once an order has been handed to Australia Post, we may be unable to change or redirect the delivery.

Return to Sender

If a parcel is returned to Roll Forge Games because of an:

  • Incorrect or incomplete address
  • Unclaimed parcel
  • Failure to collect
  • Refused delivery
  • Other customer-related delivery issue

we'll contact you once the parcel has been returned to us.

If you'd like your order shipped again, additional shipping charges may apply.

Lost or Delayed Parcels

If your tracking hasn't updated or your parcel appears to be significantly delayed, please contact us.

We'll help you review the tracking information and, where appropriate, assist with an enquiry through Australia Post.

Please note that delays occurring after dispatch may be outside the direct control of Roll Forge Games.

Damaged During Delivery

We take care when packing your order, but if your parcel arrives damaged, please contact us as soon as possible.

Please keep:

  • The product
  • Original product packaging
  • Shipping box or satchel
  • Shipping label

We may also ask for photographs of the parcel, packaging and damaged product so we can investigate what happened and determine the appropriate next steps.

Please see our Returns & Refund Policy for further information.

Need Help With Your Delivery?

If you have any questions about shipping, tracking or an existing order, please contact Roll Forge Games through our Contact Us page.

When contacting us about an existing order, please include your order number so we can help you as quickly as possible.