Returns & Refund Policy

At Roll Forge Games, we want every order to arrive exactly as expected. If you've changed your mind, received the wrong item, or something has arrived damaged or faulty, we're here to help.

Change of Mind Returns

Changed your mind? No problem.

Change-of-mind returns can be requested within 30 days of receiving your order, provided:

The item is unused and unopened
The item is in its original packaging
All seals, components and accessories remain intact
The item is in a resaleable condition
Proof of purchase or your Roll Forge Games order number is provided

Customers are responsible for return shipping costs for change-of-mind returns.

Original shipping charges are non-refundable for change-of-mind returns.

Please contact us before sending your item back so we can provide return instructions.

Faulty or Damaged Products

If your product arrives damaged, faulty or defective, please contact us as soon as possible.

To help us resolve the issue, please provide:

Your order number
A description of the issue
Photos or video showing the fault or damage
Photos of the shipping packaging if the item was damaged in transit

Depending on the issue, we may arrange a replacement, replacement component, repair or refund.

Please keep the product and original packaging until we've reviewed your request.

Missing Components

Missing a card, miniature, token, dice or another component from your game?

Send us your order number, details of what's missing and photos where applicable.

Depending on the product, we may organise a replacement or work with the relevant supplier, distributor or manufacturer to source the missing component.

Incorrect Items

If we've accidentally sent you the wrong item, please contact us as soon as possible.

Send us your order number and a photo of the item received, and we'll organise the next steps.

Please don't open or use an incorrectly supplied product unless we've advised you to do so.

Order Cancellations

Need to cancel your order?

If your order hasn't been dispatched, we'll do our best to cancel it before it leaves us.

Once an order has been dispatched, we may not be able to cancel it and it may need to be handled as a return instead.

Changing an Order

If you've ordered the wrong product, need to change your delivery details or want to make another adjustment, contact us as soon as possible.

We'll do our best to make the change before your order is packed and dispatched.

Once an order has left us, changes may no longer be possible.

Pre-Orders

Products marked Pre-Order are purchased before they are available for immediate dispatch.

Expected release and arrival dates are estimates and may change due to publishers, manufacturers, distributors or other circumstances outside our control.

If an order contains both in-stock and pre-order products, dispatch may depend on the shipping option selected and when all products become available.

Please see our Pre-Order Policy for further information.

Return to Sender

If your parcel is returned to Roll Forge Games because of an incorrect or incomplete address, failure to collect the parcel, refused delivery or another delivery issue, we'll contact you once it arrives back with us.

If you'd like the order sent again, additional shipping charges may apply.

Please double-check your delivery information before completing your order.

Refunds

Once your return has been received and inspected, we'll let you know the outcome.

Approved refunds will be issued to the original payment method used for the purchase.

While we process approved refunds as soon as possible, your bank or payment provider may take additional time to make the funds available in your account.

Items Not Eligible for Change of Mind Returns

We generally cannot accept change-of-mind returns for:

Opened or used products
Products with damaged or missing packaging
Products missing components or accessories
Gift cards
Personalised or custom-made products
Clearance or final-sale products where identified as such

These exclusions relate to change-of-mind returns and don't affect any rights you may otherwise have in relation to faulty products.

How to Request a Return

Please contact us before returning an item.

When contacting us, include:

Name:
Order Number:
Product:
Reason for Return:
Description of the Issue:
Photos or Video: (if applicable)

We'll review your request and provide you with the appropriate return instructions.

Need Help?

Have a question about your order, return or refund?

Get in touch with Roll Forge Games through our Contact Us page and we'll be happy to help.